Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility for a Return

To be eligible for a return, your item must be in the same condition that you received it. The item must be unused, undamaged, and in its original packaging.

Vacuum storage bags must not have been used, opened, punctured, or damaged. Vacuum pumps and other accessories must also be returned unused and in their original condition.

You will also need your receipt or other proof of purchase.

How to Start a Return

To request a return, please contact us at [YOUR EMAIL ADDRESS].

Please include your order number and a brief description of the reason for the return.

Returns must be sent to:

[RETURN ADDRESS]

Do not send an item back before contacting us and receiving return instructions. Items returned without prior authorization may not be accepted.

If your return is approved, we will provide you with instructions on how and where to send your package.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at [YOUR EMAIL ADDRESS] and provide photos or videos showing the issue.

We will review the issue and, where appropriate, offer a replacement, refund, or other suitable solution.

Examples of issues may include:

• A vacuum bag arriving punctured or damaged
• A defective vacuum pump
• Missing parts or accessories
• Receiving the wrong product

Damage caused by improper use, sharp objects, overfilling, or normal wear and tear is not considered a manufacturing defect.

Non-Returnable Items

Used or damaged products are generally not eligible for return.

Vacuum storage bags that have been opened, used, punctured, or damaged after delivery may not be accepted for return.

Items purchased as part of a final sale or marked as non-returnable at the time of purchase are also not eligible for return.

If you are unsure whether your item qualifies for a return, please contact us at [YOUR EMAIL ADDRESS].

Exchanges

If you received a defective or incorrect item, please contact us before sending it back.

For other exchanges, the fastest way to receive a different product or size is to return the original item (if eligible) and place a new order after your return has been approved.

European Union 14-Day Right of Withdrawal

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable consumer protection laws.

The returned item must be in its original condition and must not have been used beyond what is necessary to inspect the product.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the money will be refunded to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at ott300586@gmail.com 

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer may be responsible for the cost of return shipping.

If the item is defective, damaged during delivery, or the wrong item was sent, please contact us before returning it so we can provide further instructions.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

Email: [YOUR EMAIL ADDRESS]

Return Address: [RETURN ADDRESS]